FAQs (Frequently Asked Questions)

Q: Regarding automotive transponder keys, I've heard that "locksmiths" can only "clone" car keys.  Do you clone or actually program keys to vehicles?
A: For 99% of the programming jobs we do, we are actually programming a new key into your vehicle, just like a car dealer would with specialized programming equipment connected to your vehicle.  A good automotive locksmith will have lots of options when it comes to programming car keys, and cloning a key is just one of those options.  There are a few instances where it is in the customer's best interest to utilize a cloned key vs. a programmed key and, when those situations come up, we fully explain the differences, advantages, and disadvantages of choosing a cloned key vs a programmed key for the customer to make an informed decision and proceed however the customer chooses.

Q: My remote stopped working. Is there anyway to fix it instead of buying a new one?
A: Yes! We have successfully repaired non-working or damaged remotes for customers in the past, saving them lots of money over paying for a new one and programming.  We stock a large inventory of repair parts for remotes in order to repair broken fobs.  We have even fixed a few garage door remotes over the years.  Unfortunately, not every remote can be fixed.  In those instances, we can sell and program a replacement for you.

Q: I think the battery in my remote may be low or dead.  Can you replace it for me?
A: Yes! We have batteries in stock and would be happy to take care of that for you.  We will test your remote batteries using special equipment specifically designed for the type of batteries used in remotes.  We can tell you exactly what your batteries capacity is and replace it for you if needed.  The battery testing service is FREE.  You only pay for a new battery if you end up needing a new one.

Q: How does the vehicle programming fee work? Is there a programming fee for each transponder key or remote I buy?
A: When keys or remotes need to be programmed to a vehicle, you are only paying for 1 programming fee regardless of how many keys or remotes you are getting.  For example, if you buy 1 transponder key, you pay for 1 key and 1 programming fee.  If you buy 2 keys, you pay for 2 keys and there is still only 1 programming fee.  In other words, a programming fee is charged once per job.  It works out cheaper per key to get all the keys you want up front.

Q: Do all transponder keys have a programming fee?
A: No! We actually have some transponder keys that we sell that include FREE programming!

Q: Do you install aftermarket remote start systems?
A: Unfortunately, we do not.  We only support OEM or dealer installed remote start systems at this time.

Q: I am locked out of my business, house, car, camper, etc.  Do you offer emergency unlock services?
A: Unfortunately, we do not.  At this time, we are limited on staff and most of our day is already scheduled before the day even begins.  Appointments always take precedence and we cannot leave a current active job in order to do an unlock.  You are still welcome to call and see if we are available.  If we do happen to be available when you are locked out, we can come to help.

Q: Someone is locked inside something, it is an EMERGENCY, and we need it unlocked NOW!  Do you provide unlock services in this instance?
A: No, we are not 1st Responders and cannot assume their role.  When someone is locked inside something, this is a life safety issue and you should call 911 immediately!  They may have a medical issue, suffer from anxiety, etc.  They really need to be taken care of by emergency services.

Have a question you'd like to see here?  Email us your suggestions to locksmith@augieslock.com!